Pay only for conversations.
Usage-based pricing with no per-seat licences and no platform subscription — you pay only for the conversations Pahunch has on your behalf.
per unanswered call or no-response message. Answered conversations from ₹5 / min (voice) or ₹5 / session (digital).
Rates at a glance
Two simple ways to be charged — voice and digital. Everything the agent needs to run the conversation is included; third-party carriage and messaging fees are billed by those providers.
Telephony
Included
- Neural Text-to-Speech (Azure)
- Speech-to-Text (Azure)
- LLM (GPT-4.1 Mini)
- Orchestration, RAG, transcripts & dashboard
You provide / billed separately
- — A phone number / caller ID
- — Telephony (SIP) integration
- — Carriage charges — billed by your provider
Digital
A session covers up to 15 volleys within 24 hours; beyond that a new session begins.
Included
- LLM (GPT-4.1 Mini)
- Orchestration, RAG & interest capture
- Transcripts & dashboard
- No STT / TTS charges — text only
You provide / billed separately
- — WhatsApp Business account & number
- — Meta / BSP per-message fees — at cost, no mark-up
- — SMS carrier charges — billed by your provider
Bulk discounts apply from 10,000 calls or sessions a month. Calls and digital sessions count together towards volume thresholds.
Plans that scale with you
Standard
Pay-as-you-go at the rates on this page. No minimum commitment, no platform subscription.
Start standardBulk
Discounted per-minute & per-session rates, quoted on your committed monthly volume and channel mix.
Get a bulk quoteEnterprise
Annual commitment. Custom rates, SLA, dedicated success manager and integration support.
Talk to salesIllustrative monthly cost
Figures are illustrative; your actual answer rate, talk time and response rate will vary. Excludes telephony carriage and Meta/SMS charges, plus ₹20,000 setup in month one.
Example A — Telephony, 5,000 dial attempts
Example B — Digital, 5,000 sessions
Pricing calculator
Drag the sliders to match your monthly volumes. This is an indicative estimate of usage only — excludes one-time setup, optional success manager, telephony carriage, Meta/WhatsApp charges and GST.
Additional optional services
Beyond usage, two optional services help you launch fast and stay optimised.
Initial Setup
Everything needed to get your first campaign live.
- Account provisioning & number setup
- Channel integration (telephony / WhatsApp API)
- Knowledge-base ingestion & tuning
- First campaign design & prompt configuration
- QA and go-live support
Dedicated Account Success Manager
A named expert to keep your campaigns performing.
- A named success manager
- Campaign strategy & prompt optimisation
- Monthly performance reviews & reporting
- Priority support
- Proactive tuning & new use-case rollout
Commercial terms
All prices in ₹ (INR), exclusive of GST (currently 18%).
Usage is metered by Pahunch and invoiced monthly in arrears (Standard & Bulk); Enterprise is billed annually in advance.
Rates assume the standard stack; alternative voices, STT engines or larger LLMs are quoted separately.
Telephony carriage, number rental and WhatsApp/Meta & SMS messaging are third-party costs billed by those providers.
You own consent, DND/NDNC compliance & calling hours; Pahunch provides opt-out handling and calling-window controls.
Prices may be revised with 30 days' notice; Enterprise contract rates are fixed for the term.
Get a quote for your volume.
Tell us your channels and monthly volume — we'll put together the right plan, including bulk and enterprise rates.