The Platform

One engine. Every channel. Real conversations.

Pahunch connects your contact channels to an agentic orchestration engine — grounded in your knowledge, powered by best-in-class speech and language models, and wired straight into your backend systems.

How it connects

Channels in. Answers out.

Watch the flow: outreach arrives from any channel, runs through the orchestration engine and the speech + language layer, and outcomes stream back into your backend systems in real time.

Channels
Telephony
WhatsApp
Telegram
Web SDK
SMS
Pahunch Platform
Orchestration
Orchestrator
Planner (Brain)
Agents & Tools
RAG Engine
Personalisation Engine
Backend Systems
CRM & CDP
Knowledge Base
Analytics & Dashboard
Speech + language services · called by the orchestration engine
ASR / TTS
ElevenLabsSarvamAzureDeepgramOpenAI
LLM
AzureOpenAIClaudeGroq
The Pahunch Protocol

Three moves from raw knowledge to captured answers.

01

Knowledge Ingestion

Feed Pahunch your world — PDFs, web crawls, product docs, policies. Our RAG engine indexes every source into a grounded, queryable brain for the agent.

02

Agentic Conversation

The agent dials, texts and messages your list — holding a real, two-way conversation grounded in your knowledge. No scripts on rails. It reasons, adapts and stays on-message.

03

Answer Capture

Every question you configure gets asked and answered. Structured data flows back — outcomes, intents, and verified responses — ready for your CRM and dashboards.

AI agent

Grounded · Adaptive · Verifiable

A real conversation — not a script on rails.

One agent · omni-channel

A full-suite outbound platform.

Not just voice. Pahunch orchestrates every channel your audience actually uses — in their own language — and falls back automatically when one doesn't land.

Telephony

Voice

AI telephony at scale

Telephony

Human-grade AI voice calls at scale with sub-second latency.

WhatsApp

Rich, verified business conversations on the world's #1 messenger.

Telegram

Fast, bot-native outreach for tech-forward audiences.

Web SDK

Drop-in web widget that carries the same agent into your site.

SMS

Reliable, universal reach — no app, no install, just delivery.

The standard stack

Best-in-class, all included.

Every conversation runs on our standard stack — no separate usage bills. Need a premium or cloned voice, a different STT engine or a larger LLM? Available on request.

TTS

Text-to-Speech

Azure Neural Voice

STT

Speech-to-Text

Azure Translation

LLM

Language Model

OpenAI GPT-4.1 Mini

CORE

Orchestration + RAG

Pahunch Platform

See the platform on your data.

Book a demo and watch Pahunch run a live, human-like conversation on your own use case.